Keep your proof of purchases from participating merchants in the offer for which you have a balance and email them to us at support@hellocard.ca when you get home (photograph, scan or screenshot). Some conditions apply:

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• The name of the merchant, the purchase amount and the date of the transaction must be visible

• The transaction must respect the restrictions of the offer (ex: participating merchant, expiration date, available balance, etc.)

• The transaction must have been made within 30 days of the refund request.

 

Your balance will be debited, and you will receive a credit of the same amount in your My Cash account. If you have received a Hello card with your name printed on the front of the card (following identity verification), you will be able to use these funds with your Hello card (which you have in your possession or which is being delivered) for your next grocery shopping or for any other regular expenses since the funds from this account can be used at any store accepting Visa cards in Canada. In the case where you have a Hello card on which your name is not printed, you will be able to use these funds only to purchase Hello offers on espacehello.ca.

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Please note that once your proof of purchase has been sent, the process may take up to 5 business days and you will receive an email notification of your refund.