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DO YOU NEED HELP WITH THE ACTIVATION OF YOUR ELECTRONIC GIFT CARD?
It's pretty straightforward:
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Go to the web page indicated on your PDF gift card (URL starting with gohello.ca/...).
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If you're not logged in, sign in or create your Hello account.
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Enter your 8-character activation code (XXXX-XXXX format) and click Redeem.
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If you do not already have a Hello card associated with your account, proceed to request it by clicking Get my Card. You will receive your card by mail within 10-14 business days. In some programs, you may have the option to pick up the card at a designated location.
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If you already have a Hello card, the gift card amount will be instantly deposited onto your existing card, and enjoy its reloadable aspect!
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Use your Hello card at participating merchants!
If you need more help to activate your gift card, please contact us at support@hellocard.ca and we will respond promptly!
If you did not receive your Hello card
If the delay exceeds 14 business days or less, we recommend that you wait a little longer. If you want to use your Hello card before receiving it by mail, we've got you covered: see option B of our credit process.
If the delay exceeds more than 14 business days, please let us know by email at support@hellocard.ca and we will send you a new Hello card after double-checking your address.