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DO YOU NEED HELP WITH THE ACTIVATION OF YOUR ELECTRONIC GIFT CARD?

It's pretty straightforward:

  1. Go to the web page indicated on your PDF gift card (URL starting with gohello.ca/...).

  2. If you're not logged in, sign in or create your Hello account.

  3. Enter your 8-character activation code (XXXX-XXXX format) and click Redeem.

  4. If you do not already have a Hello card associated with your account, proceed to request it by clicking Get my Card. You will receive your card by mail within 7-10 business days.

  5. If you already have a Hello card, the gift card amount will be instantly deposited onto your existing card, and enjoy its reloadable aspect!

  6. Use your Hello card at participating merchants!

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If you need more help to activate your gift card, please contact us at support@hellocard.ca and we will respond promptly!

If you did not receive your Hello card

If the delay exceeds 10 business days or less, we recommend that you wait a little longer. If you want to use your Hello card before receiving it by mail, we've got you covered: see option B of our refund process.

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If the delay exceeds more than 10 business days, please let us know by email at support@hellocard.ca and we will send you a new Hello card after double-checking your address.

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